Most Common FAQ's

1. Do Born On The Streets have an exchange policy?
2. How do I pay for my order?
3. How can i contact a member of the BornontheStreets team?
4. How long does delivery take?

We have a 7 day refund policy. We must receive the item 7 days after item was received.

Yes we do we will exchange on most item as long as it has not been worn, damaged and it is in the condition that we sent it out in. In the case of underwear we cannot exchange or refund if it has been tried on due to safety and health precautions.

Please send back to:

Born on the Streets Returns Dept

3-4 wells Terrace

london

N4 3JU

We like to give you plenty of payment options, so you can use any of the cards listed. We also take security very seriously, so your details go through a secure system which ensures privacy and security.

- VISA

- Mastercard

- Delta

- Switch

- Maestro

- Solo

- Visa Electron

For issues related to the following:

•Your order

•Your account

•This website

•Product availability

•Concerns you might have

•General questions or comments

You can call us on 020 7263 7723 or email us at customercare@bornonthestreets.com

For general queries including:

•Marketing

•Public Relations

please email us at media@bornonthestreets.com

Our Customer Service Hours are:

Mon-Fri 9am - 5.30pm

Currently all orders will take up to 7-10 working days whilst we are relocating offices.

This will resume as next day delivery on the 25th August 2010.