Returns & Refunds

1. WHAT IS YOUR RETURNS POLICY?
2. HOW MUCH DOES IT COST TO RETURN AN ITEM?
3. HOW DO I RETURN AN ITEM?
4. HOW DO I RETURN A FAULTY ITEM?
5. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?
6. CAN I EXCHANGE AN ITEM?
7. WHAT ARE MY CANCELLATION RIGHTS?

Back to topWHAT IS YOUR RETURNS POLICY?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. This is indicated in the product description.

Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done. If the item is faulty you will be entitled to a full refund regardless. This does not affect your statutory rights.

When returning items to us, please notify us via email at customercare@bornonthestreets.com within 7 days. Then simply place your returned goods in their original packaging, do not remove any labels or tags, and return to us within 14 days of the date on your dispatch note.

Back to topHOW MUCH DOES IT COST TO RETURN AN ITEM?

Unfortunately we are unable to offer a free returns service to our customers. Returns must be made at your own cost. Please return to the following address:

Born On The Streets

1 Sphere Industrial Estate,

Campfield Road,

St Albans,

AL1 5HT

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

Back to topHOW DO I RETURN AN ITEM?

Please follow the below process for returning your parcel to us:

1. Re-pack the item in its original packaging with labels and tags still attached.

2. Cover your address label with the bornonthestreets.com address label found on the bottom right of your delivery note.

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as your will need this as your proof of return.

Back to topHOW DO I RETURN A FAULTY ITEM?

1. If you receive a faulty item and would like a refund, please state the fault on your returns label. The order number will already be on the returns form.

2. Attach a returns label to the outside of your package.

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. ('signed for' recorded service required.)

4. Keep your certificate of postage safe as you will need this as your proof of return.

We‘ll examine the faulty product and be in touch with information of what refund you are entitled to via email within 48 hours of receiving the item(s).

Back to topHOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you would like to return an item, we will refund you within 7 working days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period and packaged correctly or is faulty.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded. Please note that we are unable to refund the return delivery cost. This does not affect your statutory rights.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Back to topCAN I EXCHANGE AN ITEM?

1. If you would like to exchange an item, please state the reason for your exchange on the returns label. The order number will already be on the returns form.

2. Attach a returns label to the outside of your package with our returns address.

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return.

We‘ll examine the reason for exchange and contact you with 3 working days via email or phone should we have a reason to query an exchange.

Back to topWHAT ARE MY CANCELLATION RIGHTS?

In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“cooling-off period”).

To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:

Born On The Streets

1 Sphere Industrial Estate,

Campfield Road,

St Albans,

AL1 5HT

You must then return the products as outlined in accordance with ‘How do I return an item?’. Notice of cancellation and return of the goods are required for refund under distance selling regulations 2000. You must take reasonable care of the products that you wish to cancel and not use or wear them. When cancelling under distance selling regulations 2000, you will receive a refund of the purchase price and delivery charge within 30 days.

References in this Returns Policy to: "we" and "us" are to Born on the streets Limited; "Products" are to products listed on our website www.bornonthestreets.com ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address.