FREE DELIVERY ON ORDERS OVER £100

FAQ Topics

Contact us

Most Common FAQ's

  1. WHAT IS YOUR RETURNS POLICY?
  2. How do I pay for my order?
  3. How can i contact a member of the BornontheStreets team?
  4. How long does delivery take?
Back to topWHAT IS YOUR RETURNS POLICY?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. This is indicated in the product description.

Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done. If the item is faulty you will be entitled to a full refund regardless. This does not affect your statutory rights.

When returning items to us, please notify us via email at customercare@bornonthestreets.com within 7 days. Then simply place your returned goods in their original packaging, do not remove any labels or tags, and return to us within 14 days of the date on your dispatch note.

Back to topHow do I pay for my order?

We like to give you plenty of payment options, so you can use any of the cards listed. We also take security very seriously, so your details go through a secure system which ensures privacy and security.

- VISA

- Mastercard

- Delta

- Switch

- Maestro

- Solo

- Visa Electron

Back to topHow can i contact a member of the BornontheStreets team?

For issues related to the following:

- Your order

- Your account

- This website

- Product availability

- Concerns you might have

- General questions or comments

You can email us at customercare@bornonthestreets.com

For general queries including:

- Marketing

- Public Relations

please email us at media@bornonthestreets.com

Our Customer Service Hours are:

Mon-Fri 9am - 5.30pm

Alternatively you can write to us at:

Born On The Streets

1 Sphere Industrial Estate,

Campfield Road,

St Albans,

AL1 5HT

Back to topHow long does delivery take?

Delivery will take 2-3 working days from the day of purchase. if the item is a special purchase delivery time will be stated separately.

Contact Us Delivery Returns & Refunds Payment Secure

© Born On The Streets Ltd. All Rights Reserved.