We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. For hygiene reasons, some products are non-returnable. This is indicated in the product description.
Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done. If the item is faulty you will be entitled to a full refund regardless. This does not affect your statutory rights.
When returning items to us, please notify us via email at firstname.lastname@example.org within 7 days. Then simply place your returned goods in their original packaging, do not remove any labels or tags, and return to us within 14 days of the date on your dispatch note.Back to topHow do I pay for my order?
We like to give you plenty of payment options, so you can use any of the cards listed. We also take security very seriously, so your details go through a secure system which ensures privacy and security.
- Visa Electron
Back to topHow can i contact a member of the BornontheStreets team?
For issues related to the following:
- Your order
- Your account
- This website
- Product availability
- Concerns you might have
- General questions or comments
You can email us at email@example.com
For general queries including:
- Public Relations
please email us at firstname.lastname@example.org
Our Customer Service Hours are:
Mon-Fri 9am - 5.30pm
Alternatively you can write to us at:
Born On The Streets
1 Sphere Industrial Estate,
AL1 5HTBack to topHow long does delivery take?
Delivery will take 2-3 working days from the day of purchase. if the item is a special purchase delivery time will be stated separately.
© Born On The Streets Ltd. All Rights Reserved.