Do I need to sign up?
Simple answer- no. You have the option of signing up but having an account will allow you to order without having to fill in your details every time you shop with us. It will also give you benefits of promotional offers, newsletters and order tracking.
What is 'My account'?
Once you have signed up you’ll be able to log in to your account anytime you like. Here you can change your password, email address, delivery info, card details (if you agreed for them to be stored) and also you can track your order.
Does your price include the new VAT reduction?
All our prices are included of VAT and we have introduced the new charge of 15%. These changes have been applied automatically to the price advertised. We have also applied them to our delivery charges.
A product is showing as out of stock, will you be selling it again?
There is a good possibility that we will have stock coming in again, if you just email our customer service department. They will inform you whether we will be or if there are any other similar items coming in etc.
I have seen something advertised but cannot find it on the site?
Try searching it in our search bar if you no the name of it or just look through each item but every item is different so the best thing is to email in and you will receive an immediate response.
Are all the items on Born on the Streets authentic?
Born on the Streets only sell authentic items. All items are guaranteed genuine.
How do I pay for my order?
We like to give you plenty of payment options, so you can use any of the cards listed. We also take security very seriously, so your details go through a secure system which ensures privacy and security.
- VISA
- Mastercard
- Delta
- Switch
- Maestro
- Amex
- Solo
- Visa Electron
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
Is it safe to order online?
Yes, we use 128 bit encryption for our online purchasing supplied by GeoTrust. Sagepay is used as a secure card payment system.
Has my order been shipped?
As soon as your item has been shipped you will receive an email to inform you. If your order has taken longer than the specified time then contact our customer service and we will chase it up.
Can I track my order?
Yes your order can be tracked by logging into your account.
Can I change my order?
Once your order has been confirmed then it is not possible to change it prior to dispatch.
Why haven't I received my order yet?
Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.
If the delivery note says an item should be in your parcel but it isn't, please get in touch with Customer Care. Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll look into it.
A mistake has been made with my order
Every so often mistakes do happen, but we do our best to sort them out as smoothly as possible. If you have noticed that we have made a mistake with your order, please contact Customer Care. and let us know.
What courier companies do Born on the Streets use?
We use DPD Interlink Express whch is a next day delivery service between monday to friday. All orders made after 3pm thursday will be sent out Monday morning and you will receive them Tueaday.
Do you deliver to my country?
We deliver to the UK and all European countries.
Do I have to pay customs and import charges?
No.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses for security reasons.
Do Born On The Streets have a exchange policy?
We have a 7 day refund policy. We must receive the item 7 days after it was purchased.
Yes we do we will exchange on most item as long as it has not been worn, damaged and it is in the condition that we sent it out in. In the case of underwear we cannot exchange or refund if it has been tried on due to safety and health precautions.